EdgeMAC utilizes a “Double Blind” approach to loan reviews which guarantees our clients’ results will be thorough and accurate. The original tape data cannot be seen until the completion of the re-underwriting of the loan, thereby ensuring an unbiased review.
Quality Assurance reviews are performed daily on 100% of the production. All noted exceptions are assessed for clarity, relevance, spelling, grammar, and conformity to client language specifications. Additionally, core data fields are reviewed against the original approval and discrepancies are referred back to the underwriter to verify accuracy.
Any exceptions, additions or corrections required pursuant to the Quality Assurance review, as well as all data re-verifications, are high priority items to be completed by the underwriter and are placed at the top of their queue. This ensures that QA feedback is reviewed by the underwriter in as close to real time as possible, providing ongoing training and continuous improvement of work product.
A random and adverse sample of loans are fully re-underwritten by the Quality Control Team. Loans are immediately returned to the underwriter for corrections if there are questions, insufficient findings or missing data. If significant exceptions or discrepancies are noted in the overall population, the re-underwriting sample is expanded until the reviewer is satisfied with the quality of the results.